37.7K
Downloads
117
Episodes
Welcome to The Practice Playbook Podcast, the go-to show for legal and dispute resolution professionals who want more than just survival in their practices; they want strategy, sustainability, and success.
Hosted by best-selling author, attorney, mediator, and practice development expert Susan E. Guthrie, this podcast brings you straight-talking insights, actionable tips, and real-world advice on what it takes to thrive in today’s evolving professional landscape. Whether you're a lawyer, mediator, coach, or consultant, you'll learn how to build a business that reflects your values, supports your lifestyle, and positions you as a trusted expert.
Each episode pulls from the strategies in The Practice Playbook book series, featuring topics like:
-
Ditching the billable hour and implementing flat fees with confidence
-
Building a thought leadership brand that attracts ideal clients
-
Using AI and technology to streamline your workflow and boost productivity
-
Mastering client experience, referrals, and pricing strategy
-
Real-world case studies, expert interviews, and practice-building stories
From the creator of The Flat Fee Playbook, The Thought Leadership Playbook, and The Practice Accelerator membership community - this is your weekly shot of clarity, confidence, and momentum.
Your practice doesn’t have to be overwhelming. It just needs a better playbook.
Episodes
Thursday Jul 17, 2025
Thursday Jul 17, 2025
Susan Guthrie brings a power-packed solo episode, sharing five quick but impactful upgrades you can implement this week to elevate your practice. From sharpening your client intake process to enhancing your digital presence, these high-leverage, low-lift shifts are designed to boost visibility, streamline your workflow, and yes, improve your bottom line.
Whether you’re just getting started or refining a well-established practice, you’ll walk away with clear, actionable tips—from what to include in a client follow-up email to how to record a simple welcome video that builds instant trust. Plus, Susan shares how AI can be your secret weapon in getting it all done faster.
What you’ll learn in this episode:
- Why adding an online booking system is a no-brainer and how to start today
- How to craft a more compelling LinkedIn headline that actually attracts clients
- The follow-up email template that saves you time and seals the deal
- What to say in a 60-second welcome video
- How to start using AI as your daily practice assistant: yes, even if you're tech-averse
Resources and tools mentioned in this episode:
Calendly
Acuity
CalendarHero
ChatGPT
Claude AI
Co-pilot AI
Gemini AI
Announcing the upcoming launch of The Practice Accelerator with Susan Guthrie: a brand-new subscription for professionals who are serious about building a profitable, modern mediation or legal practice.
Inside The Practice Accelerator, you’ll get exclusive access to:
- Ad-free episodes
- A monthly behind-the-scenes email from Susan with insights, updates, and the real story of what she’s seeing in the industry
- Quick tip downloads like pricing tools, client scripts, checklists, and strategy sheets you can use in your practice right away
- And if you choose the higher tiers, you’ll even get live Q&A sessions with Susan, monthly office hours, practical, step-by-step action plans, access to our growing resource library, and discounts on courses and books.
This is not just extra content, it’s structured support to help you implement what you’re learning here and accelerate your growth. It was created because it’s time we stop just talking about what works and start giving you the tools to build it.
So if you want to be the first to know when we open the doors and get access to exclusive founding member perks, sign up for the early access list here!
====================
This Episode is Sponsored by Smith.ai
Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction.
MMMP Listeners Get:
- $100 off first month (Code: GUTHRIE)
- 5% off bundled reception + chat
- 10% off annual plans
🔗 Learn more: bit.ly/MMMP-SmithAI
============================
WANT MORE CONTENT?
Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan
Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter
Susan's New Weekly Business Journal is NOW AVAILABLE! https://susaneguthrie.com/the-journal
Reach out to Susan at susan@susaneguthrie.com
Susan's Coaching Services: https://susaneguthrie.com/services
Website: https://susaneguthrie.com
Social Media:
Susan on Instagram: https://instagram.com/susanguthrieesq
Susan on LinkedIn: linkedin.com/in/susaneguthrie
Make Money Mediating on Instagram: https://instagram.com/makemoneymediating
*****************
Meet Our Creator and Host: Susan Guthrie
Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.
No comments yet. Be the first to say something!