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Welcome to The Practice Playbook Podcast, the go-to show for legal and dispute resolution professionals who want more than just survival in their practices; they want strategy, sustainability, and success.
Hosted by best-selling author, attorney, mediator, and practice development expert Susan E. Guthrie, this podcast brings you straight-talking insights, actionable tips, and real-world advice on what it takes to thrive in today’s evolving professional landscape. Whether you're a lawyer, mediator, coach, or consultant, you'll learn how to build a business that reflects your values, supports your lifestyle, and positions you as a trusted expert.
Each episode pulls from the strategies in The Practice Playbook book series, featuring topics like:
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Ditching the billable hour and implementing flat fees with confidence
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Building a thought leadership brand that attracts ideal clients
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Using AI and technology to streamline your workflow and boost productivity
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Mastering client experience, referrals, and pricing strategy
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Real-world case studies, expert interviews, and practice-building stories
From the creator of The Flat Fee Playbook, The Thought Leadership Playbook, and The Practice Accelerator membership community - this is your weekly shot of clarity, confidence, and momentum.
Your practice doesn’t have to be overwhelming. It just needs a better playbook.
Episodes
5 days ago
5 days ago
In a profession increasingly shaped by AI, virtual platforms, and rapid technological change, it is easy to believe that success depends on mastering the newest tools. In this episode, we take a different approach.
Susan Guthrie is joined by veteran mediator and arbitrator Lawrence Kolin for a grounded, insightful conversation about what actually gets cases settled and why the core skills of peacemaking still matter more than ever.
With nearly twenty-five years of experience resolving complex disputes, Lawrence has practiced through sweeping changes in how mediation is conducted. Yet his message is clear: while the tools have evolved, human nature has not. Trust, intuition, preparation, and the ability to read people in the room remain the true differentiators for effective neutrals.
This episode explores why experienced mediators continue to succeed even as the profession evolves and what practitioners at every stage can learn from returning to fundamentals.
In this episode, you’ll hear:
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Why mediation’s core principles have endured for thousands of years
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The limits of technology and what AI cannot replace in dispute resolution
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How experienced neutrals identify the true “nub” of a dispute
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The information paradox in modern mediation and why more data does not always lead to better outcomes
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How trust, reputation, and word of mouth still drive mediator selection
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The role of intuition, judgment, and experience in moving parties toward agreement
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Why adaptability and curiosity are essential skills for long-term success
Whether you are building your practice, refining your craft, or navigating a rapidly changing professional landscape, this conversation is a powerful reminder of where the real edge comes from.
Guest:
Lawrence Kolin is an AV-Rated, Preeminent Super Lawyer and a highly respected mediator and arbitrator who has resolved thousands of cases in state, federal, and appellate courts. A former General Magistrate in Florida’s Ninth Judicial Circuit, Lawrence now serves as a neutral panelist with Upchurch Watson White & Max, the American Health Law Association, and the American Arbitration Association.
Contact Lawrence Kolin:
Email: lkolin@gmail.com
Blog: www.OrlandoMediator.blogspot.com
LinkedIn: https://linkedin.com/in/lkolin
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Get Susan's Latest Book and Start 2026 with a Plan!
The Business Plan Playbook is a practical guide for dispute resolution professionals and legal entrepreneurs who want to build a sustainable, intentional practice. This book walks you through how to clarify your vision, define your ideal work, structure your services, and make smart business decisions in a profession that is evolving quickly. It is not about predicting the future. It is about creating a framework you can rely on as your practice grows and changes.
Learn more about the book and explore Susan’s full collection of titles here:
https://susaneguthrie.com/susans-books
Meet Our Creator and Host: Susan Guthrie
Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.
Susan recently appeared on The Oprah Daily Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.
As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.
Connect with Susan E. Guthrie
Website: https://susaneguthrie.com
Books: https://susaneguthrie.com/susans-books
LinkedIn: www.linkedin.com/in/susaneguthrie
Instagram: @susaneguthrie and @practiceplaybookpodcast
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