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Welcome to The Practice Playbook Podcast, the go-to show for legal and dispute resolution professionals who want more than just survival in their practices; they want strategy, sustainability, and success.
Hosted by best-selling author, attorney, mediator, and practice development expert Susan E. Guthrie, this podcast brings you straight-talking insights, actionable tips, and real-world advice on what it takes to thrive in today’s evolving professional landscape. Whether you're a lawyer, mediator, coach, or consultant, you'll learn how to build a business that reflects your values, supports your lifestyle, and positions you as a trusted expert.
Each episode pulls from the strategies in The Practice Playbook book series, featuring topics like:
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Ditching the billable hour and implementing flat fees with confidence
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Building a thought leadership brand that attracts ideal clients
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Using AI and technology to streamline your workflow and boost productivity
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Mastering client experience, referrals, and pricing strategy
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Real-world case studies, expert interviews, and practice-building stories
From the creator of The Flat Fee Playbook, The Thought Leadership Playbook, and The Practice Accelerator membership community - this is your weekly shot of clarity, confidence, and momentum.
Your practice doesn’t have to be overwhelming. It just needs a better playbook.
Episodes

Thursday Jul 18, 2024
The Cutting-Edge of Arbitration: AI, Tech, and Beyond with Amy Schmitz #515
Thursday Jul 18, 2024
Thursday Jul 18, 2024
The Future of Arbitration: AI, Tech Innovations, and Ethical Considerations with Professor Amy Schmitz
Susan Guthrie is joined by Professor Amy Schmitz, who is a renowned expert in dispute resolution and legal technology. They delve into Amy's new book, 'The Arbitration Conversation,' and discuss its insights on the intersection of arbitration and technology.
The episode covers topics such as AI's impact on legal practice, blockchain-based arbitration, the importance of technological competence, and how technology can enhance access to justice.
Tune in for an engaging discussion on the future of dispute resolution.
Highlights from the Episode:
- The Role of Technology in Arbitration
- The Digital Divide in Legal Tech
- Ethical Considerations in AI and Data Usage
- The Future of Dispute Resolution
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More About This Week's Special Guest: Amy Schmitz
Amy J. Schmitz, holding the John Deaver Drinko-Baker & Hostetler Endowed Chair in Law at Moritz, is a distinguished scholar specializing in arbitration, legal tech, and dispute resolution. She co-directs the Translational Data Analytics Institute and leads the JusticeTech Capstone Program. Author of over 75 articles and co-author of key casebooks, Schmitz has received numerous awards for her contributions to technology, law, and dispute resolution. Her latest book, "The Arbitration Conversation," and her highly regarded podcast delve into the intersection of arbitration and technology. Before Ohio State, Schmitz taught at the University of Missouri and the University of Colorado, clerked for the U.S. Court of Appeals for the 8th Circuit, and practiced arbitration law in Seattle and Minneapolis. Schmitz's accolades include the AALS Section Award for Technology, Law and Legal Education, and she is a Fulbright Specialist and member of the American Law Institute.
Contact Amy:
Amy's email is schmitz.220@osu.edu
Amy’s book: The Arbitration Conversation
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Meet Our Creator and Host: Susan Guthrie
Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.
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